The Investment and Strategic Projects  Division transferred to the new agency DMITRE on January 1, 2012.

• Comprises a small core of Senior Case Managers leading projects with team members invited from other Divisions or Departments to work jointly on projects on an as needs basis;
• Relies upon strong working relationships across DMITRE and other government agencies to be successful; and
• Facilitates and leads the delivery of significant commercial projects and supports the adoption of change and innovation through projects informing policy.

The Division has the primary Case Management role in DMITRE for creating, leading and facilitating major investment opportunities linked to the State Strategic Plan objectives and targets.  Specific objectives encompass:

Growing exports and enhancing value-adding;

• Promoting sustainable enterprises that expand regional employment opportunities;
• Removing structural impediments to growth;
• Seeking better utilisation of existing infrastructure and where necessary augmentation with fit-for-purpose innovative infrastructure solutions; and
• Promoting industry growth by linking with other core government initiatives.

The Division’s three key activities are in supporting and promoting:

• Major projects, which are predominantly proponent driven and the Division acts as a case manager for the proponent in dealing with Government;
• Strategic projects, which are forward thinking, coordinated and planned development opportunities essential in attracting further investment opportunities; and
• Change management around the way DMITRE interacts with its private sector clients to deliver better outcomes, thereby fostering a culture of Innovation.

The Division is committed to the provision of excellent customer service no matter who we are dealing with.

We place high value on our relationships with all of our customers. We are committed to a consistent approach to service delivery across the organization with the following standards of service:

• We will be friendly and helpful and treat you with respect.
• You can expect staff to have the knowledge, authority and responsibility to deal with your enquiry or to be able to refer you to the appropriate person.
• We will build strong relationships with our customers to better understand their needs and strive for best outcomes in our service delivery.
• We will answer your call promptly with all staff identifying themselves and their work area when answering a customer’s enquiry. If we cannot answer telephones personally, we will respond to messages as soon as possible.
• We will acknowledge or reply to all written communication as soon as possible and at the latest within 15 working days of receipt.
• Our written communication will be in clear and simple language, address all the issues raised and include relevant contact details.
• We will strive to meet the agreed deadlines set for specific services provided by the department. In those instances where we cannot meet a deadline, we will contact you to advise of the circumstances and provide the new completion time.

To provide you with high quality service, there are several things you can do to assist us:

• Provide us with clear and accurate information to avoid unnecessary delays;
• Let us know if your circumstances change;
• Treat our staff with courtesy and respect;
• Provide us with feedback on our services.

Our customers’ suggestions, complaints and compliments regarding our service are important as they help us to monitor and improve our performance.

If you would like to make a suggestion about how we can improve our service, or if you want to make a complaint or provide a compliment about a service or the person who provided it, there are several options available to you:

• You can discuss it with a staff member;

or

• Write to:

The Executive Director
Investment and Strategic Projects Division
DMITRE
GPO Box 1264
ADELAIDE  SA  5001

or

• email the Executive Director using steve.ward@sa.gov.au

We will measure and improve our performance by:

• • Assessment of feedback including suggestions, complaints and compliments.
  • A continuous review process.
  • An annual review of this charter to ensure that it remains current.