Pest Animals

Farmers allowed to use aerial baiting below the dog fence - 4 July

Mice

Oriental Weatherloach (Misgurnus anguillicaudatus)

Noxious aquatic species in dams

Dangerous Aquatic Pests Forums

Cane Toad Call Audio icon (MP3 102.1 KB) - Sound recording by David Stewart, Nature Sound www.naturesound.com.au

Animal Health

Avian Influenza in Ducks - industry information

Hendra virus - vet information pack (August 2011)

Statement on the Hendra Virus

Mosquito Borne Neurological Disease in Horses - 30 May

Map – horses and Ross River Virus results - 5 May

Map – horses and Flavivirus results - 30 May

Plant Health News

Fire Blight

Locusts

Emergency Hotlines
PIRSA hotlines - report any suspected sightings of pests or disease.

Current Alerts

Customer Service Charter

Biosecurity SA’s Role

Biosecurity SA minimises risks from priority pests, diseases and contaminants through effective and efficient prevention, preparedness, response and management with our industry, community and government partners.

www.pir.sa.gov.au/biosecuritysa

Purpose of the Customer Service Charter

The Biosecurity SA Division of Primary industries and Resources South Australia (PIRSA), is constantly striving to improve the services offered, build and maintain the relationships with industry stakeholders including, livestock associations, plant and dairy authorities, key national bodies, NRM and water boards and committees, the Government and the broader South Australian Community.

The Customer Service Charter (the Charter) is an expression of Biosecurity SA’ commitment to improving the services offered across all business units to all of its stakeholders.

The Charter defines the customer service standards and details how to provide feedback to the Division if these standards are not met.


Customer Service Values

Biosecurity SA is a high performance Division that strives to provide the best service to its customers. This is achieved through being committed to the growth and development of our people, being outcome focussed and being adaptable to changes in our business environment

The Biosecurity SA staff are our most valuable asset. The core values cherished by these staff include; honesty, accountability, integrity and above all being respectful and courteous.

As a result you should expect:

  •  You will be treated with courtesy
  • Staff will be knowledgeable and helpful
  • Your personal details will not be disclosed
  • Your requests will be dealt with in an efficient and professional manner

As a customer of Biosecurity SA can expect that we will:

  • Partner with industries and communities to build a shared vision and shared responsibility for Biosecurity.
  • Build Biosecurity capability and capacity across government and industries.
  • Be prepared to respond to animal and plant pest and diseases, contaminant and food safety emergencies.
  • Build and/or maintain surveillance programs for high priority threats.
  • Continuously improve the natural resource management Biosecurity programs managing vertebrate pests, weeds and other social amenity pests
  • Continuously improve primary industry Biosecurity programs managing established pests, diseases, contaminants and food safety risks.
  • Develop cost recovery arrangements with industries based on the PIRSA Cost Recovery Policy.
  • Improve internal business systems and service delivery.
  • Positively influence state and national policies, commitments and agendas.
  • Develop our people to improve and review their knowledge, skills and capabilities. 
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Standards of Customer Service

Biosecurity SA continually strives to provide all its customers with the service standards listed below:

  • 24 hour emergency provisions for aquatic pests, animal health and plant health
  • Head office (Glenside) is open from 8.30am – 5.00pm Monday to Friday.
  • All correspondence will be replied to in a timely manner
  • A survey will be distributed to clients specified on a biennial basis, requesting feedback

Your responsibilities

To provide you with a high quality service, there are several things you can do to assist us:

  • Provide us with clear and accurate information on all documentation
  • Let us know if you circumstances change (e.g. mail address, phone numbers)
  • Treat our staff with respect
  • Provide ongoing feedback and suggestions on our service

Feedback

If Biosecurity SA does not meet the commitment made in the Charter, we ask that you provide feedback so we are able to evaluate the service and take steps to improve our service to you. Alternatively if you have further suggestions for improvements or you have been impressed with the service you have been provided we also ask that you provide feedback.

This feedback can be directed to:

Executive Director
Biosecurity SA
GPO Box 1671
ADELAIDE SA 5001

We will continue to evaluate and update the Charter to ensure our commitments are met.

Last Updated January 2011